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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic	Details
Topic 1	Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 2	Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 3	Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 4	Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 5	Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which is NOT an input to the 'Managing business relationship journeys' process?

A. Service portfolio
B. Business relationship models
C. Training materials
D. Roles and responsibilities

Answer: C

Explanation:
Training materials support BRM development but are not an input to the Managing Business Relationship Journeys process; that process relies on defined roles and responsibilities, relationship models, and the service portfolio.

NEW QUESTION # 29
Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

A. IT service provider
B. Service consumer
C. Key stakeholders
D. External regulators

Answer: B

Explanation:
A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.

NEW QUESTION # 30
Which business relationship activity is MOST LIKELY to need leadership competency?

A. Following a business relationship model
B. Identifying stakeholders and relationship model
C. Reviewing and adjusting business relationship models
D. Embedding business relationship models into service value streams

Answer: D

Explanation:
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.

NEW QUESTION # 31
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?

A. One of the four dimensions of service management
B. The service value system
C. The organization's strategy
D. Key metrics

Answer: D

Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.

NEW QUESTION # 32
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

A. Each capability level contains the same number of criteria for each of the four dimensions
B. Each capability level contains one or more criteria for each of the four dimensions
C. Not all capability criteria have been mapped to one of the four dimensions
D. Each capability criterion is linked to only one of the four dimensions

Answer: B

Explanation:
At every capability level, there are one or more criteria corresponding to each of the four dimensions of service management, ensuring balanced consideration across all dimensions.

NEW QUESTION # 33
......

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New Launch Peoplecert ITIL-4-BRM Exam Questions Are Out: Download And Prepare

Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Peoplecert ITIL-4-BRM Latest Practice Materials | Reliable ITIL-4-BRM Braindumps Files

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q28-Q33):

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